Bilingual Loyalty Expert

At TP, we offer jobs and create careers. As a global leader in customer experience, we provide a dynamic environment where your talent, passion, and ambition drive real success.

Why TP?

With over 45 years of global leadership and more than 25 years in Colombia, TP is the #1 provider of digital business services. We have +42,000 employees in the country and a culture built on innovation, diversity, and career growth. When you join TP, you become part of a company that’s recognized worldwide for its excellence and commitment to its people.

What you’ll be doing:

• Provide top-notch Loyalty service to users, assisting with various inquiries and issues related to their accounts and products.
• Address subscription-related concerns, including cancellations, changes, and any subscription issues.
• Offer clear and accurate benefits that will carry preserving the services and accounts already purchased, ensuring a smooth resolution to any inconvenient and guarantying benefits.
• Demonstrate a deep understanding of services and products, staying up to date with new features and updates.
• Through discounts, offers and different promotions (Conectivity, Internet, TV, Mobile) ensure the benefits that regular customers will have if the decide to stay with Altice.

What We´re looking for:

• C1 English level.
• Enjoys helping others and solving situations with a positive attitude.
• Persuassiveness Skill
• Proactive, responsible, empathic, and a good listener.

Let’s talk about benefits:

• Long-term contract.
• Employee fund.
• Volunteer programs.
• Career plan.
• Performance bonuses.
• Life insurance coverage.
• Hiring Bonus $2.000.000
• Long Stay Bonus $1.200.000

Conditions:

• English C1
• 40 hours per week
• Schedules: 8:00-17:00, 2 Days OFF
• Salary: COP $2.666,666.00/Mo.
• Location: Bogotá, Connecta (Ac. 26 #92-32, Bogotá)

Why Choose TP?

· Competitive Salary: [Salary details] + performance bonuses

· Career Growth Programs and Employee Welfare Fund

· Work-Life Balance: [Hours/Schedule details]

· World-Class Training: Continuous learning and development programs designed to fuel your success

· Multinational Experience: Be part of a global company with a diverse and inclusive culture

Make a difference with the TOP Team!