Customer Service Expert, C1, Bogotá

Join us as a Customer Service Expert!

At TP, we offer jobs and create careers. As a global leader in customer experience, we provide a dynamic environment where your talent, passion, and ambition drive real success.

Why TP?

With over 45 years of global leadership and more than 25 years in Colombia, TP is the #1 provider of digital business services. We have +42,000 employees in the country and a culture built on innovation, diversity, and career growth. When you join TP, you become part of a company that’s recognized worldwide for its excellence and commitment to its people.

Your Role

• Take inbound calls from customers of a leading gaming platform, providing friendly, professional support and solutions with empathy and efficiency.
• Assist gamers with questions, account issues, technical problems, and navigating the platform to ensure they have a smooth and enjoyable experience.
• Act as a trusted point of contact for the gaming community, delivering exceptional customer service on behalf of our client.
• Maintain a high standard of professionalism and service quality in every interaction.
• Collaborate with team members and follow established procedures to support continuous improvement and customer satisfaction.
• Represent TP’s world-class standards and the client’s brand positively in every interaction.

What We’re Looking For

• Language Level: C1 level.
• Education and Work Experience Requirement: Not required.
• Availability: Full-time.
• Skills & Qualities:

1. Strong communication and active listening skills, with the ability to build rapport quickly.
2. Customer-focused mindset with a proven ability to identify needs and provide effective solutions.
3. Ability to work effectively in a fast-paced, customer-centric environment.
4. Positive attitude, team-oriented approach, and a passion for delivering exceptional customer service.
5. Comfortable navigating multiple systems and handling multiple tasks simultaneously.

Why Choose TP?

• Competitive Salary: $2.666.667 + performance bonuses.
• Career Growth Programs and Employee Welfare Fund
• Work-Life Balance:
• 40 hours per week, weekends off..
• 5 weeks of training. Monday to Friday, 11:00 AM - 8:00 PM.
• Operations shift: Monday to Friday 11:00 AM - 8:00 PM.
• World-Class Training: Continuous learning and development programs designed to fuel your success
• Multinational Experience: Be part of a global company with a diverse and inclusive culture

Location

Centro Empresarial Connecta. Ac. 26 # 92-32. Bogotá.

Terms and conditions apply.